Plain terms. Cancel any time.
You can cancel any ReckonOS plan any time from Settings > Billing. If you are not happy, ask within 30 days of your first payment, the $7 trial fee, and we refund everything you have paid us. Yearly plans get a reminder 30 days before they renew, and a full refund if you ask within 14 days of the renewal charge. Payments made in cryptocurrency are not refundable.
Effective 5 November 2026. Updated 12 November 2026.
The trial
The trial costs $7 and gives you 7 days with every feature. On day 7 the plan you chose starts at its listed price and renews every month or year until you cancel. Cancel before day 7 and you are not charged again.
First payment: 30-day money-back
The 30 days start from your first payment, which is the $7 trial fee. If you are not happy, ask within those 30 days and we refund everything you have paid us: the trial fee and, if your plan has already started, its first payment, monthly or yearly.
Monthly plans
Cancel any time. Your plan runs to the end of the month you have paid for and does not renew. We do not refund part-months.
Yearly plans
We email you 30 days before a yearly plan renews, with the price and how to cancel. If it renews and you did not mean it to, ask within 14 days of the renewal charge and we refund it in full. After 14 days you keep access to the end of the year and it does not renew again once cancelled.
Crypto payments
Payments made in cryptocurrency are not refundable. This covers every crypto payment for a ReckonOS plan, a month or a year paid up front. The refund terms above apply to card payments.
How to cancel
Sign in, go to Settings > Billing, choose Cancel plan and confirm. No call or email is needed. You keep full access until the end of the trial or the period you have paid for, and nothing more is charged.
How to ask for a refund
Email [email protected] from the address on your account. Refunds go back to the card or account you paid with; how long it takes to appear depends on your bank.
Tax
Prices are shown without VAT or sales tax. Where it applies, it is added at checkout and shown before you pay. On payments through Paystack, Flutterwave or crypto, customers in Nigeria pay 7.5% Nigerian VAT as a separate line and customers elsewhere pay none; Paddle works out the tax on payments it takes.
Your data after you stop
When a plan ends, your workspace becomes read-only. You can still open your records and download all of them from Settings > Data. If you want everything removed, delete the workspace there: it is erased 30 days later unless you undo it.
Who you are dealing with
ReckonOS is owned and sold by Digital Elixir Ltd, a company incorporated in Nigeria with the Corporate Affairs Commission, of Suite A2, Saham Plaza, Alexandria Crescent, Wuse II, Abuja, Nigeria. ReckonOS subscriptions are charged in US dollars in every country, including Nigeria. Depending on your billing country and your choice at checkout, the payment is taken by Paddle.com as merchant of record, or by Paystack, Flutterwave or our crypto payment processor (NOWPayments or CoinGate) with Digital Elixir Ltd as the seller. Refunds go back through the provider you paid with: Paddle refunds Paddle payments, and we refund Paystack and Flutterwave payments to the card you paid with. Payments made in cryptocurrency are not refundable.
Your legal rights
Nothing in these terms limits rights you have under the law where you live.